HavstockThis Refund Policy applies to all purchases from Havstock FZ-LLC ("Havstock", "we", "our" or "us") made through havstock.com, our checkout links and our sales pages. By completing a purchase, you acknowledge and agree to this policy. It is shown to you before checkout.
1. What This Policy Covers
This policy covers two kinds of purchase:
- Havstock Unlimited, our monthly marketing subscription (Section 2).
- Digital products, meaning everything we deliver digitally, including downloadable templates and files, ZIP archives, GoHighLevel snapshots and automations, AI skill files (including Builder OS), order bumps, one-click upsells and downsells, training materials, courses, membership content, and any product we have sold in the past that you keep access to (Sections 3 to 7).
2. Havstock Unlimited (Marketing Subscription)
2.1 How billing works
Havstock Unlimited is billed monthly in advance, on the same date each month, starting on the day you join. It renews automatically each month until you cancel. The price you pay is the price shown at checkout, including any discount code applied there.
2.2 Try it for a week: 75% back, no questions asked
If you are not happy with Havstock Unlimited in your first week, you can ask for 75% of your first payment back, and you do not need to give a reason.
- You must email support@havstock.com within 7 days of your first payment.
- The refund is 75% of your first monthly payment. The other 25% covers the strategy call, onboarding, account setup and any work already delivered in that first week.
- It applies once per business, to the first payment of your first subscription only. It does not apply to renewal payments or to a restarted subscription.
- When we process the refund, your subscription is cancelled and no further payments are taken. Any work we delivered in that first week stays yours to keep.
- Refunds go back to the original payment method. Your bank may take 5 to 10 business days to show it.
2.3 After the first week
After the first 7 days, payments already made are not refunded, in whole or in part. We do not give refunds or credits for a partly used month, for requests you did not make, or for months you did not use.
We work on one request at a time and deliver as soon as possible, typically within 48 hours for smaller requests. Larger requests, such as a whole website, a new app or a full email campaign, take longer and are delivered in stages, as set out in our Terms of Service. A larger request taking longer than 48 hours is not, on its own, a reason for a refund.
2.4 Cancelling
You can cancel at any time in your Stripe billing portal at billing.stripe.com. Log in with the email address you used when you joined, and Stripe will send you a secure link. You can also email support@havstock.com and we will cancel it for you. Cancelling stops all future payments. You keep full access until the end of the month you have already paid for, and no further charges are made.
2.5 No pausing
We do not pause subscriptions. If you need a break, cancel and rejoin later. If you rejoin, the price at the time you rejoin applies, which may be higher than the price you paid before.
2.6 What is never refundable
- Ad spend. You pay advertising platforms (such as Meta, Google and LinkedIn) directly. That money is paid to them, not to us, and we cannot refund it.
- Third-party costs you pay directly, such as domains, software or tools in your own name.
- Usage above the fair-use limit for email, SMS, phone and AI on the platform we provide, which is billed at cost as set out in our Terms of Service.
2.7 Discounted prices
If you joined with a discount code, your discounted price stays the same for as long as your subscription stays active. If you cancel and later rejoin, the price at the time you rejoin applies.
3. Digital Products: All Sales Are Final
Because digital products are delivered immediately and cannot be returned, all digital product sales are final once the product has been delivered or access has been granted. This includes order bumps and one-click upsell or downsell purchases, each of which is charged and receipted as its own transaction at the price shown before you confirm it.
We do not offer refunds for change of mind, for products you have not used, because you found an alternative, or because you no longer need the product.
4. Payment Plans and Instalments
Some products are offered on a payment plan (for example, an initial payment followed by one or more scheduled instalments). A payment plan is a way of paying for a single purchase over time. It is not a subscription, not a trial, and not a discount.
By choosing a payment plan at checkout, you authorise us to charge every scheduled payment in that plan, on the dates shown to you at checkout, using the payment method you provide. You are responsible for the full purchase price.
- Cancelling the plan, cancelling or removing the payment method, or letting a scheduled payment fail does not cancel your purchase and does not entitle you to a refund of any amount already paid.
- If a scheduled payment is cancelled, fails, or is disputed, we may remove your access to the product immediately, and the full remaining balance becomes due at once.
- Amounts already paid under a plan are payment for a product that has already been delivered, and are non-refundable under Section 3.
- We may decline to offer a payment plan to any customer, and may require payment in full.
5. Separate Products, Separate Purchases
Each product, order bump, upsell and downsell is a separate purchase: separately priced, separately confirmed by you, and separately receipted at the price shown before you confirmed it. Buying one product does not make it part of, or conditional on, any other product.
Being unhappy with, changing your mind about, or cancelling one product does not entitle you to a refund of any other product. This applies whether or not the products were bought in the same session or through the same funnel.
Where a product needs or recommends third-party software or a third-party account (for example, GoHighLevel), that software is supplied by the third party under its own terms and pricing. Its availability, cost, suitability, or your decision not to use it is not a reason for a refund from us.
6. Product-Specific Guarantees
Where the sales page for a specific product clearly advertises a money-back guarantee (for example, a 30-day guarantee on Builder OS), that guarantee applies as stated on that page, including its time window and conditions. To claim it, email support@havstock.com within the advertised window.
7. Conditional Money-Back Review (Digital Products)
Outside any advertised guarantee, we offer a conditional money-back review for digital products where you can show clear evidence that you implemented the product as instructed and did not see any improvement or satisfactory outcome. You must send reasonable proof of implementation, such as screenshots, completed work, backend data or a live site URL.
We will review the request and decide whether a refund is appropriate. All decisions under this section are at our sole discretion. A request without evidence of implementation is not eligible for review. This section does not apply to Havstock Unlimited, which is covered by Section 2.
8. Community Membership and Free Trial
Our Consulting community is hosted and billed through Skool.com. New members get a 7-day free trial. Unless you cancel before the trial ends, billing starts automatically at the advertised monthly price. You can cancel at any time in your Skool account settings, which stops future billing. Payments already processed for a billing period are not refunded, in whole or in part. Skool's own terms and billing policies also apply.
9. One-Off Done-For-You Builds and Consulting
Payments for one-off done-for-you builds and consulting services agreed outside Havstock Unlimited are required upfront unless otherwise agreed in writing. Because these services involve custom work and strategy, they are non-refundable once work has started, as set out in our Terms of Service.
10. Discontinued and Legacy Products
Products we no longer sell (including previous template products) remain available to their original buyers on an as-is basis under the licence they were bought with. Purchases of discontinued products remain final, and continued access is a courtesy, not a guarantee of indefinite availability.
11. Faulty or Inaccessible Products
If a digital product is faulty, materially not as described, or you cannot access it, contact us at support@havstock.com and we will fix the issue, redeliver the product or, where we cannot do either, refund you. Nothing in this policy limits your rights in respect of faulty products.
12. Chargebacks
If you have any issue with a charge, please contact us first at support@havstock.com. We reply to all billing questions and resolve genuine problems quickly. We keep records of purchase, delivery, requests, work delivered and account access (including timestamps and access logs), and we will contest disputes filed instead of a refund request using that evidence. Filing a chargeback may result in access to products, the request board and client accounts being paused while the dispute is open.
13. Your Statutory Rights
Nothing in this policy excludes, restricts or changes any consumer right or guarantee under applicable law that cannot lawfully be excluded, including under the Australian Consumer Law, the UK Consumer Rights Act 2015, or European Union consumer protection law. Where you are entitled to a remedy under those laws, this policy does not limit it. For digital content and services that start immediately, you agree at checkout to immediate supply and acknowledge that, where applicable, any statutory withdrawal right ends once supply begins.
14. How to Make a Request
Email support@havstock.com from the email address used at purchase, with your order or subscription details and what you are requesting. For a conditional review (Section 7), include your evidence of implementation. We aim to reply within 2 business days for Havstock Unlimited and 5 business days for everything else.
15. Updates and Contact
We may update this Refund Policy from time to time. Changes take effect when posted here with a new date above, and do not change the terms of a purchase already made. Questions: support@havstock.com. Havstock FZ-LLC is a free zone limited liability company registered in Ras Al Khaimah, United Arab Emirates.