Privacy Policy

Havstock FZ-LLC, a free zone limited liability company registered in Ras Al Khaimah, United Arab Emirates ("Havstock", "we", "us" or "our"), respects your privacy and is committed to protecting the personal information you share with us through havstock.com (the "Site"), our checkout and booking pages, and our Services.

This Privacy Policy explains how we collect, use, share and protect your information.

1. Information We Collect

• Information you give us, such as your name, email address, phone number and business details, when you contact us, book a call, subscribe, take an assessment, submit a form, chat with us, or make a purchase.
• Purchase and subscription information processed by our payment provider, Stripe, such as billing name, address and payment status. We do not store full card numbers.
• Usage data collected automatically through cookies and the analytics tools described below, such as browser type, IP address, device data, pages visited and on-site interactions.
• Messages you send through our website chat widget or request board.

2. How We Use Your Information

• Deliver the products and services you buy, including Havstock Unlimited, and provide customer support.
• Schedule and run calls you book with us.
• Process payments and manage subscriptions, including renewals, pauses, cancellations and refunds.
• Send marketing emails and updates (only where you have opted in), which you can unsubscribe from at any time.
• Improve our website, products and services, and analyse site performance and user behaviour.
• Measure and improve our advertising.
• Detect fraud, keep records of transactions, and defend payment disputes.

3. Cookies, Analytics and Advertising Tools

We use cookies and similar technologies. You can disable cookies in your browser settings, though some parts of the Site may not work properly. Our Site uses:

• Meta (Facebook) Pixel and Conversions API. We share event data (such as page views and purchases) with Meta Platforms to measure and improve our advertising and to build advertising audiences. See Meta's Privacy Policy for how Meta processes data.
• Google Analytics. To understand site traffic and usage. Google collects data through cookies. See Google's Privacy Policy.
• Microsoft Clarity. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps and session replay, to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. We also use this information for site optimisation, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
• GoHighLevel. Our CRM and marketing platform, which stores contact details you submit, powers our booking calendar and chat widget, and sends our email and SMS communications.
• Cloudflare. Hosts and protects our website, and may process technical data such as IP addresses for security and performance.

4. SMS and Email Communications

If you opt in to SMS messages, we will use your phone number to send the messages you agreed to. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.

No mobile opt-in data or SMS consent is shared with, sold to, or transferred to third parties or affiliates for marketing purposes under any circumstances.

Every marketing email includes an unsubscribe link.

5. Data We Handle for Havstock Unlimited Clients

When you subscribe to Havstock Unlimited, we may set up and manage systems (such as a CRM, forms, email, SMS, booking and an AI chat widget) that collect personal information about your customers and leads. For that data, you are the controller and we act as your service provider (processor):

• We process it only to provide the Services to you and on your instructions.
• We do not sell it or use it for our own marketing.
• It is stored with our service providers (such as GoHighLevel) under their security measures.
• Messages sent through an AI chat widget may be processed by AI providers to generate replies.
• When you cancel, we will help you export or transfer that data, and then delete it from our systems within a reasonable time, unless we must keep it by law.

You are responsible for having a lawful basis to collect your customers' data and for your own privacy notice to them.

6. How We Share Information

We do not sell, rent or trade your personal information.

We share limited data with trusted service providers (such as payment processors, hosting, analytics and advertising tools, email and CRM platforms, and AI providers) to run and improve our Services, subject to the SMS consent rule above. All providers must keep your information secure and use it only for the purposes we set.

7. International Transfers

We are based in the United Arab Emirates and use service providers in other countries (including the United States). By using our Site and Services, you understand that your information may be transferred to and processed in countries other than your own, where we take reasonable steps to keep it protected.

8. Data Security and Retention

We use reasonable technical and organisational safeguards to protect your information from unauthorised access, disclosure or misuse, and keep it only as long as needed for the purposes above or as required by law. Billing records are kept as long as tax and accounting rules require. No system is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on where you are, you may have the right to:

• Access, correct or delete your personal information.
• Withdraw consent for marketing at any time.
• Request a copy of the data we hold about you.
• Object to or restrict certain processing.

To use these rights, contact us at support@havstock.com.

10. Third-Party Links

Our website may link to other websites (including Skool.com, where our community is hosted and billed, and our client and course portals). We are not responsible for the content or privacy practices of those sites.

11. Children

Our Services are for business use by adults and are not aimed at anyone under 18. We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be shown with a new date at the top of this page.

13. Contact Us

If you have any questions about this Privacy Policy, contact us at support@havstock.com.